Booking.com Price Matcher


So you are in the process of booking your next adventure and need to book a hotel, hostel or that lovely villa overlooking the ocean. The issue I have always struggled with is finding the best deal for hotel and flight bookings. On average, I have 4 – 5 different websites open at any given time looking into what options there are as often the same accommodation will have different pricing based on the website.

A certain website such as Agoda or Expedia cannot be isolated to being either good or bad and therein lies the challenge. One website might have a fantastic deal on a specific hotel in relation to other competitor websites but on the other hand it might have a very poor offer on another website as compared to other competitor websites. Therefore it does not help to only have one “go-to” website as this might not be the best offer.

So how does one make sure you get the best deal, well I have found a way using the Booking.com website to ensure that even if I have booked using the site and later find that there are cheaper sites, I can match the price and still qualify for the saving. Here’s how:

Where to Find it:


Here is an example of a recently booked holiday to Thailand where there are literally endless combinations and booking possibilities. I booked this through Booking.com as they had the best pricing options however after completing the booking, I became aware of this tab (the green arrow is mine) “Found This Room Cheaper Elsewhere?”. It is located on the booking confirmation page once payment has been processed.

This provision has removed some of the risk in booking accommodation only to find that 2 days later it is massively cheaper on another site. If this happens the just click the link which will then load the following window:

In this window, you will be able to submit a claim for the accommodation that you found cheaper elsewhere. I have removed some of the dates and codes from this post but this illustrates what you will find in this window. Once you have ticked the grey boxes that relate to this claim, then you click the bottom right and submit the claim.

Qualification Criteria

As with any product, terms and conditions do apply and before submitting a claim, you need to check a few things:

  1. The other offer must be for the same property and accommodation type.
  2. The other offer must be for the same check-in and check-out dates.
  3. The other offer must have the same cancellation policy and conditions.

When these 3 basic conditions are met then you are free to submit the claim. These are logical checks to make as it’s important to compare the exact same products otherwise the cost comparison will no longer be valid.

Take special note of the breakfast note on the cheaper booking that you found as some sites deliberately leave this as an optional extra to make the booking appear less expensive that competitor sites.

Disqualification Criteria

For obvious reasons, Booking.com will not refund everyone that has found a cheaper option as can be seen under the qualifying criteria section. However, in addition to having to meet the qualifying criteria, there is also a list of disqualification criteria namely:

  1. If the other offer is on a website that does not reveal the property of accommodation type until after the booking.
  2. If the other offer is part of a loyalty promotion or deal.
  3. If you current reservation is Booking.basic or if you are comparing with Booking.basic.

These 3 are really important so try to make sure that non of these are applicable otherwise the claim will not qualify.

Important Points to Remember

At any stage if this is unclear or you do not know what the next step should be, there is a customer care call centre that will be able to assist you. Its important when you find the cheaper accommodation that you copy and save the URL as this will serve as the basis for verification.

Booking.com will most likely ask you to log into the system so that all the information can be centrally collated however should you not have an account then you are able to use your booking number and pin to access all the needed information.

So do not hesitate to book your accomodation as Booking.com has your back to ensure that you get the best deal on your next accomodation.

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6 Responses

  1. Effie says:

    What a revelation!! 

    We always use this site  to book our hotel rooms for our holidays 

    Recently, after having booked a hotel room and while I was wandering around the net, I discovered a significantly lower offer for the same hotel, type of room, check.in check out dates. etc. In a few words all the qualification criteria you describe were met. We didn’t know there was a possibility to change the deal, we did nothing about it and we lost $200 for a 10-day reservation.

    I’m excited I found your article. I want to thank you for sharing this “secret” with us because you help us save money and make our vacations a bit longer 🙂 

    Excellent read, thank you!! 

    • Richard says:

      I’m sorry that happened to you. It must have been something that Booking.com became aware of and had to cater for. Thanks for leaving a comment.

      Rich

  2. Sue says:

    A thousand thanks for revealing this price matcher option! There is so much vacation accommodation information on the web today it almost takes the fun out of booking a long awaited trip because of frustration. This makes it easy to go about getting the best booking possible. 

    Thank you for sharing this money, time and frustration saving article, and for giving us the heads up on what do to be aware of. My husband and I will definitely be using price matcher when we plan our next adventure!

    • Richard says:

      I agree that it can be very stressful as there is an information overload. I am glad that this reduces the stress somewhat.

      Rich

  3. Ola says:

    This is a lovely and informative post and i must commend you for sharingbwith us. This is indeed an eye opener for me. I could remember This is a link we normally use to book our hotel reservation. I appreciate the fact that you listed out the qualification and disqualification criterials, This will be a great insight for new bookers.

    Thanks for sharing

    • Richard says:

      I am glad that you are able to use the information and thank you for leaving a comment.

      Rich

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